We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was in perfect condition. Came on time. The color,size, weight was perfect. Loved it
It was a great use of spoon and especially for coffee I highly recommend and it is a great present
Tardó casi dos meses en llegar, pero el producto es tal cuál la descripción, la caja llegó levemente dañada. Pero contento con la compra.
Good, quickly came to the Nizhny Novgorod region. Now can and buy
Beautiful. Arrived well packed. Fast delivery.
Very beautiful like the description, loved the quality the price and the Enviu all perfect!!!!
Very top product, impeccable quality, arrived ahead of time.
A little crumpled box. I ordered it as a gift. I advise the store.
Very nice spoons, thanks to the store.
Excellent purchase, will still buy but!
It's OK. It came quickly. Recommend. Quality is super. It's not the first time I order. Seller good.
Very cute and perfect set. Bought for my gardener husband - I'm sure he'll love them! They are just as pictured. Box came a little crumpled, not fault of store.
The items were good, price is ok, only thing was took almost 3 months to get to Australia
04 Oct / 27 Oct 2021. Very agreed to publication. Very nice.
Very good goods I liked the parcel came for a month
A good set, came to Northern Kazakhstan in about 3 weeks. It was packed in a bag with a navel, but the box did not crumble. Spoons are heavy enough, good. Almost flat, so something to draw with them is not very convenient. In my opinion, the set is more souvenir than for use. For gift cool