SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Taken (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://besttaken.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The order waited three weeks, to the Kaliningrad region. I use the cord for two weeks, there are no complaints. Seller recommend., as the order sent quickly.
GREAT JOB GUYS! Works great! Shipped fast! only 34 days during Covid, meanwhile I am still waiting for other suppliers 4 months.
48 dayz to Italy. thamks
Everything works well. The workmanship is very good and I am very pleased with the product. Thanks to the store for the good attitude and I wish you all the best.
Corresponds to the description and the photo and in addition it pleases my wife! So perfect for me
Thank you. I received my order. I recommend the store, the goods are quality.
The products are very good quality and convenient. The store is very concerned.
Thank you very much.
All as described. The cable is long and cool. Recommend
The cable lights mainly at the part close the charger. So during the day, you can see ligh only at the beginning of the cable. During the night it has better effect. Very quick delivery.
Első megjelenésre nem rossz. Használat során kiderül, hogy valójában milyen.
Safely we received the goods. Thank you.
A good wire, I think life will simplify)
Normal option, you can make another order
hopefully on a long run it'll b ok for now it is fancy and new but let's see
As the image the cable meets its function to one that I like has little iman already that disconnects easy
I recommend it. But my country has no advantage in bringing it abroad because of the customs tax.
All as in the photo, the plug firmly holds in the socket, glows quite brightly, took one daughter. One to yourself. I ordered April 1, 20th, already came.