SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Taken (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://besttaken.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I reached Pavlodar for a month, the quality is good, as we will prepare to complement the review. Packed perfectly was! The cat has counted)) This store had the best price, about 20-25% cheaper than others
Delivery to Moscow for 6 days to the doors. Chose RF. Bought for 1006 rubles. (used coupon-200). Brought without a book for use. I did not understand what this thing was for, because the description does not even say that it should be. I do. Add feedback
Thank you, corresponds to the description, I recommend the store and the goods. Super fast delivery!!!
The order in Ekaterinburg was delivered in 8 days.
Delivery only 11 days
Shipping fast and well satisfy Busin
Packed good!!!! Everything is whole!!!! I recommend the store!!!!!
Everything is whole, the quality is good, packed perfectly. Thank you store!
Liked, the knives are sharp, but on one grater a little bit delayed I think will not affect)
Everything is fine, fast delivery, the goods are good!
Came quickly, packed in an ordinary cardboard box. The box is whole, not crumpled. Plastic is good, odorless. Knives are sharp. I cut the salad once today. Also, I had some incomprehensible nozzle in the kit. It is put instead of a cube cutter. I don't know what she's for.
I ordered my mother, a cool thing, the quality is excellent, I will order myself. Tracked, to Almaty 3 weeks. Thank you,
Super grater. Delivery is very fast. Ordered from Russia. Took it from the post office. The grater is packed in a box, it was very pleasant. I only cook with this assistant. Knives sharp and many different attachments. I recommend the goods and the store.
All is well
The parcel has been perfectly sealed. Everything arrived perfectly intact. I really like the product!